Are you trying to build your Information Technology service company? Sometimes in order to provide complete, fully-integrated, end-to-end solutions to your valued clients, you have to rely on subcontracting and partnering.
Subcontracting and partnering can be an excellent way to grow business and improve your relationships with clients. But many professionals in the technology business do not quite understand the difference between the two concepts or how to work them into their plans for working with small businesses.
The truth is, subcontracting and partnering can improve your ability to work with clients and help you efficiently run your business . It also frees you up for your most important business-growth activities so you have enough time to focus on important administrative, sales and marketing activities that will keep your sales funnel full of viable prospects, customers and clients.
The following 3 tips can help you better understand how to use subcontracting and partnering as you build your Information Technology service business.
Understand the Difference between Subcontracting and Partnering. There are several key ways that subcontracting differs from partnering. With subcontracting, your client has a single point of contact with your firm. The subcontractor primarily communicates with your firm, with only minimal direct communication with your client. Basically, the subcontractor functions as an extension of your firm, and the client does not necessarily even have to know that some of the larger project is being farmed out. With a subcontractor, the client gets one proposal, one contract and one invoice from your firm. Subcontractors also get paid by your firm, not the client. If your Information Technology service company is talking about partnering, you are working with another non-competing technology provider that is retaining its own corporate identity and presenting its own credentials to a mutual client. The client is aware there are two or more distinct technology providers involved in the project, and your partners communicate directly with the mutual client. The client communicates with the main contact person at all partnering computer consulting firms and gets proposals, contracts and invoices from all of them. Clarify which Party Handles which Details. With partnering and subcontracting, you need to clarify which party is handling which details of each project. In a master contractor/subcontractor relationship, the master contractor (your Information Technology service firm) will handle most, if not all administrative and management tasks. Unlike a partnering arrangement, you won’t need to spend a lot of time with your subcontractors reaching a common ground on whose billing and administrative procedures you will adopt. When you are a master contractor, you call the shots. However, whether you are working with subcontractors or partners on a project, you will still want to create a planning document that helps you define the rules of engagement and spells out individual responsibilities so everyone is always on the same page. Take Stock of the Skills You Are Retaining. Most of the time when you seek out a potential partner or subcontractor, you’re looking specifically for a certain skill set. After all, you’re trying to enhance your own offering so you can best serve your clients’ needs. For example, if client of yours needs a relational database designed to track wedding bookings for their catering business and this is not a skill you have in house, you will probably be looking for a subcontractor with expertise in the appropriate database platform and front-end design. Make sure as you engage with a new subcontractor or partner that you get an idea of his/her baseline level of knowledge on a variety of products and platforms beyond his/her specialty. You can create a skills inventory worksheet that you use with all your subcontractors and partners to collect information efficiently and consistently.
In this article, we talked about some of the most important differences between subcontracting and partnering, and how you can use subcontracting and partnering to grow your Information Technology service business. Learn more about how you can attract great, steady, high-paying clients to your Information Technology service firm now at http://www.InformationTechnologyServiceHQ.com
Copyright (C), InformationTechnologyServiceHQ.com. All Rights Reserved.
By: Joshua Feinberg
Posts Tagged ‘Small Businesses’
Information Technology Service Tips for Subcontracting and Partnering
January 28th, 2010Information Technology Business Plans And Virtual IT
January 13th, 2010Many computer consultants struggle to come up with solid Information Technology business plans. The main reason for this is that many fail to understand the concept of "Virtual IT" and how using it as a business model can help them build profitable and stable companies.
If you are like most consultants trying to devise Information Technology business plans, you probably are aware of the idea behind Virtual IT. However, you most likely are not using it to its full advantage as part of your philosophy of solving your clients’ biggest IT business problems.
The following 4 tips can help you embrace the concept of Virtual IT and build strong Information Technology business plans that will best serve your interests and your clients’ interests.
1. Understand What Virtual IT Means. Virtual IT is really all about becoming your clients’ outsourced IT department. Instead of just selling your customers and clients PC’s, servers, routers, Wi-Fi, cabling and other physical products, you spend your time selecting and designing their networks, looking at business problems, figuring out how to apply the technology to big business problems and bringing all the resources together into one nice, seamless package. With Virtual IT, your firm acts as a client’s part-time IT manager or Virtual CIO. Virtual IT is a convenient, flexible and comprehensive technical services program that gives small businesses access to what they need, when they need it without the financial and logistical burden of a full-time, salaried IT person.
2. Know How Virtual IT Benefits Your Business. Most successful small business computer consultants position their companies as IT departments because of the many benefits this concept provides. Positioning your firm as a true Virtual IT department for your clients helps you retain high-paying, steady clients and build long-lasting relationships. And when you base Information Technology business plans on this important concept, you can provide comprehensive solutions to big IT business problems… which makes your firm indispensable to your clients.
3. Figure Out How You Can Provide Virtual IT to Your Clients. As you build your Information Technology business plans around Virtual IT, you need to incorporate Virtual IT into the services you provide to clients. For you to deliver Virtual IT successfully and profitably through strong Information Technology business plans, you need to know what the opportunities are and what typical Virtual IT solutions look like. For example, what are the traditional types of services that you can sell to your existing and future clients? Which other opportunities exist for you?
4. Remember That Virtual IT Grows Real Relationships. Be sure that you are always continuing to add value to both your existing customers and clients, and new customers and clients. This is what Virtual IT is all about. You don’t just sell the initial network installation, and cross your fingers and hope that everything works. You also can’t wait for your customers to call you. Be proactive and provide Virtual IT on an on-going basis so you and your clients can avoid major emergencies. By providing ongoing Virtual IT services, your business will be more profitable, and both you and your clients will experience fewer headaches. Plus, your clients will be relieved that they have a trusted re for long-term small business IT support.
In this short article, we discussed 4 tips to help you use the concept of Virtual IT to build strong Information Technology business plans. Learn more about how you can get great, steady, high-paying clients through well-designed Information Technology business plans now at http://www.MyInformationTechnologyBusiness.com
Copyright (C) MyInformationTechnologyBusiness.com, All Rights Reserved
By: Joshua Feinberg
The Right it Stuff: Finding and Working With the Best Information Technology Services Partner for your Small Business
August 18th, 2009Do you often feel stuck in the computer abyss when it comes to managing your company’s needs for web or information technology services? Businesses with fewer than 50 or 60 employees often find themselves struggling to keep pace with their basic web and computer support services and miss out on effective small business IT solutions.
Without the guidance of an information technology services provider, small businesses can end up wasting time and money on computer support services because they aren’t in touch with the best technology tools and practices for small business IT solutions. Even zero-employee companies can benefit immensely from a computer support services partner who shows them how to standardize their practices, save money with the right hardware or software and develop effective websites.
Putting Out Fires – Who Needs Dedicated Computer Support Services Anyway?
The approach often taken by small organizations when it comes to information technology services is one of putting out fires. No one has time to update the website, the network is cobbled together with wiring strung across the floor, and you’re not sure when the last backup really ran. Then, a hard drive starts going click-click. You call that guy you occasionally use for computer support services, “Joe-I-Fix-Anything-PCs,” to get the computer booting. That’s when to your horror you discover that the tape in the drive since last Tuesday wasn’t really backing up and the click-click is the sickening sound of your QuickBooks data being eaten by the dying hard drive.
There is a Better Way: A Solutions Partner for Web and Information Technology Services
It isn’t that “Joe” can’t spot you some quick computer support services and get you up and running again. It’s the point that the “bargain” hard drive failed without warning, your data wasn’t backed up and you didn’t even have a centralized data management practice to begin with. Wouldn’t it have been great to avoid all the headaches by using best-practice guidelines for business management and making informed purchase decisions? That’s where a good small business IT solutions provider comes in, not only to avoid disaster but to save money. For example QuickBooks could be integrated with your shipping and credit card processing which saves three employees 30 hours a week in order fulfillment. Then you might implement a web solution for online orders which integrates with QuickBooks. A good information technology services partner makes computer support services a value proposition.
Small Business IT Solutions – Hiring a Partner
So what’s the best way to find a great web or information technology services partner to work with and then get the most out of that relationship?
1. Look for a company that specializes in small business IT solutions
Computer support services companies that specialize in small business will be more in tune to your particular needs and challenges. They will understand budgetary constraints for computer support services and the need to use resources very efficiently. Because technology developers and manufacturers are now seeing a large and relatively untapped market of small business customers, there are some terrific tools emerging for small organizations. A technology partner focused on small business IT solutions and information technology services will help your company grow and succeed.
2. Do you need a local information technology services partner?
Not necessarily. If the goal here is to find a provider of information technology services to help you manage your website, make purchase decisions and facilitate projects, it doesn’t have to be local. With sophisticated remote tools and web-based collaboration, many problems and projects can be addressed remotely. The key is to find a good fit. For onsite service such as network installation or hardware swaps, a good solutions partner can identify and schedule local computer support services as needed or works with a nationwide network experts for repairs, rollouts or other onsite computer support service. If the company isn’t local, ask what provisions it has in place for onsite service.
3. Personalized computer support services
One of the stigmas attached to the tech industry and a common complaint about providers of computer support services is lack of personalization. A good provider of information technology services wants to get to know you, your processes and your employees. The staff should ask questions about what your company does and who the key contacts are to gain a feel for your organization’s culture. Likewise, access to the provider’s staff and resources is equally important. The relationship is going to be much more effective when that company has a mandate for personalized service and an open door to communications.
4. Due diligence
Think of hiring a solutions partner for information technology services like you would hiring someone for your staff. Look for a company that is seeking a long-term partnership. Ask for references. Then find out how long the company has been in business, who you will have access to for a problem or project and how the provider charges for its computer support services.
5. Cohesive approach and good facilitation
The partner that you select should want to take a cohesive approach to understanding your business or organization and help you come up with a customized plan for your technology and web needs, be it a long-range strategy or a specific project. The difference between “Joe-I-Fix-Anything-PCs” and a provider of complete information technology services and solutions is someone who can do a good discovery about your organization and its goals, facilitate the project and help bring together providers for the components outside their expertise. Also, a one-stop shop can provide you with benefits. Keeping your hardware and software purchases, web and computer support services together can provide you economies of scale combined with the convenience of single point of support and access to someone who knows your business.
How to Get the Most Out of the Relationship
6. Identify key problems, goals and areas to improve efficiency
Once you partner with a provider of information technology services and solutions, the first and most important step is an analysis of problems. The more you can communicate about your company, current practices and areas to improve, the more effective your solutions partner can be in coming up with a computer support services plan designed to keep things running smoothly, maximize your assets and move your organization forward.
7. Set up best practices
Typically the biggest challenge small organizations face in being successful is getting out of their own way, seeing the big picture and making the changes necessary for improvements to happen. A good small business IT solutions partner can help you set up best practices to get most out of your investment in information technology services. However, making sure those practices are implemented and followed rests squarely on your shoulders, not on those of your computer support services provider.
8. Avoid costly mistakes – Don’t make impulse purchases
Whereas large companies tend to have a formal evaluation and approval process in place for making technology purchases, many smaller organizations make impulse purchases. Let the company you’ve hired for information technology services do its job and provide you its expertise on purchases. If the company resells hardware and software at competitive rates, purchasing from it can be worthwhile. You’ll have a single point of purchase for computer support services, and the company can recommend hardware and software from manufacturers it has partnerships with and expertise on as well. All of that translates to added benefit to you.
9. Choose managed information technology services designed for business
Small organizations have a tendency to operate off the cuff, looking for freebies or grabbing cheap services not really designed for business. This approach to information technology services can come back to bite you. If you want to grow your business, approach your needs for computer support services like a bigger organization would. If your IT partner makes recommendations on computer support services that you think you can find cheaper elsewhere, take a hard look at what you are getting and how it can really benefit your business. Once you weigh all the benefits, you may find the value to your business growth and offerings far outweighs the cost.
10. Can I still do it myself?
Working with a good provider of information technology services doesn’t mean you can’t do anything yourself. In fact, a reputable and innovative IT company should educate you on how to better manage your technology needs and investments. There are still a lot of day-to-day tasks you can and should do within your organization, depending on your skill level, time and desire. The point is to keep your computer support services partner in the loop and use their expertise and input on major technology decisions.
Conclusion
So, what’s in it for you? By partnering with a provider of information technology services, you’ll find a more thought out, comprehensive approach to small business IT solutions that can increase efficiency, save you money, generate revenue, and help your business succeed
By: Ilene Rosoff
